Privacy Policy

Information We Collect

Personal Information

When you create an account with zelzynxstudio, we collect essential information to provide our services effectively. This includes your name, email address, phone number, and residential address. We also collect financial information necessary for portfolio optimization, such as investment goals, risk tolerance, and current financial situation.

Technical Information

Our platform automatically collects certain technical data to improve your experience. This includes your IP address, browser type, device information, and how you interact with our platform. We use cookies and similar technologies to remember your preferences and analyze usage patterns.

• Device identifiers and browser fingerprinting data
• Login timestamps and session duration
• Feature usage and navigation patterns
• Error logs and performance metrics
• Geolocation data (with your consent)

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with our investment platform. We analyze your financial information to create personalized portfolio recommendations and track your investment progress over time.

Service Delivery

We use your information to deliver our core investment optimization services, including generating portfolio recommendations, calculating risk assessments, and providing market insights tailored to your goals. Your communication preferences help us send relevant updates about your investments and platform improvements.

Platform Improvement

Technical data helps us understand how users interact with our platform, allowing us to identify areas for improvement and develop new features. We analyze usage patterns to optimize loading times, simplify navigation, and enhance overall user experience.

Data Sharing and Third Parties

We work with carefully selected third-party partners to provide comprehensive investment services. These partnerships are governed by strict data protection agreements that ensure your information remains secure.

In rare circumstances, we may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from government authorities. We'll notify you of such disclosures when legally permitted.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights empowers you to make informed decisions about your data and how we use it.

Access and Portability

You can request a complete copy of all personal information we hold about you. This includes your account details, investment preferences, communication history, and technical data. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

If any of your personal information is inaccurate or outdated, you can update it directly through your account settings or by contacting our support team. We encourage you to keep your information current to ensure accurate portfolio recommendations.

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your account and associated data
• Right to restrict processing of your information
• Right to object to certain uses of your data
• Right to data portability

Data Security and Protection

Protecting your financial information is our highest priority. We employ multiple layers of security measures to safeguard your data against unauthorized access, disclosure, or misuse.

Technical Safeguards

All data transmitted to and from our platform is encrypted using industry-standard TLS protocols. Your personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems. We regularly update our security measures to address emerging threats.

Access Controls

Only authorized zelzynxstudio employees who need access to perform their job functions can view your personal information. All staff members undergo security training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities. Our incident response plan ensures that any security issues are quickly contained and resolved, with affected users notified as required by law.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account Information

While your account remains active, we maintain all your personal and financial information to provide continuous service. If you close your account, we'll retain essential records for seven years to comply with financial regulations, then securely delete all remaining data.

Technical Data

Technical information like IP addresses and usage logs are typically retained for 24 months for security and analytics purposes. Cookie data is automatically deleted based on the expiration dates set in your browser, usually within 12 months.

International Data Transfers

While zelzynxstudio operates primarily within South Africa, some of our service providers and data processors may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

We only work with international partners who provide adequate levels of data protection, either through adequacy decisions or appropriate safeguards like standard contractual clauses. These agreements ensure your data receives the same level of protection regardless of where it's processed.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized services. Understanding how these technologies work helps you make informed choices about your privacy preferences.

Essential Cookies

These cookies are necessary for the platform to function properly. They remember your login status, security settings, and basic preferences. You cannot opt out of essential cookies without affecting the platform's functionality.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, which pages are most popular, and where users might encounter difficulties. This information helps us improve the overall user experience and identify technical issues.

You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some platform features, but won't prevent you from accessing core investment services.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and prominent notices on our platform.

Minor updates, such as clarifications or contact information changes, will be posted with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you continue using our platform after policy changes take effect, you accept the updated terms. If you disagree with any changes, you can close your account and request deletion of your personal information, subject to any legal retention requirements.